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frequently
asked questions
What is AICS Store?
AICS Store is an International shopping, shipping & consolidation company based in Surat, India that helps international shoppers to shop from 1000+ Indian online shopping sites without worrying about international shipping, as well as from local sellers and helps to send couriers/packages/documents across the world. We provide a personal locker with a Virtual Shipping Address in Surat, India. You can use that to shop from Amazon, Flipkart, Myntra, Local sellers & more.
When your purchases arrive at our facility, you will get notifications and we will store them in your locker and when you make 'Ship Request', we will consolidate them into one shipment and send it to your doorsteps wherever it is around the world.
How to open account with AICS Store?
Account opening with AICS Store is very easy. Just visit our website: aicsstore.com and click on get it started. For verification our team will contact you and ask KYC. Once verification done you will be assigned customer code and locker code.
How safe is to ship with AICS Store?
AICS Store works with branded networks and reputed shipping agents at the origin & destination points of your package. We are an authorized agent for major shipping liners.
What is transit time with Air shipping?
We have various options for transit time. You may choose from either our Economy service or our Express service. Our Economy service delivers within a 8-12 business days’ time and our Express service delivers within a 3-6 business days transit time for our International shipping services. Please call our customer support team to confirm transit times.
What is consolidation / clubbing of shipments?
Consolidation or clubbing is a method of shipping where we combine shipments of that client and send it to aforesaid destination.
What kind of services we provide?
AICS Store provides: Pickup, Packing, Virtual address, Storage of goods, Product photos & videos and Consolidation of shipments, return of goods (If received wrong from supplier) and much more.
Are there any additional charges to pay? and what are the shipping charges?
No. Client don’t have to pay additional charges for our value-added service like product confirmation, storage of goods, clubbing of shipments, packing and pickup. Shipping charges are easy to get and calculate. Please go to our website aicsstore.com click on rate button search country and weight you want to ship. You will get multiple carrier rates and its detail with service and days.
What is virtual address?
A virtual address helps customers to shop from any part of the India without having any permanent address. Customer can receive packages anywhere in the world just by having a virtual address.
How can I get virtual address in India?
As you Sign up with aicsstore.com, you will be provided with an Indian Virtual Address with a unique locker number and customer code. You can use this address to shop from any Indian online portal such as Flipkart, amazon.in, Myntra, Tata cliq, Ajio etc.
Can AICS Store pickup your package from Surat?
The most exciting feature of AICS Store is that we can do a pickup of a package from anywhere in Surat, and our experts will come to pick it up and dispatch it as per schedule given by Customer.
Is scheduling a pickup free?
Yes. We will do pickup without any extra cost from Surat.
Does AICS Store pick up couriers on weekends?
Our Pickup service available for 6 days a week; except Sundays. In the event of public holidays or unexpected calamities, dispatch services will depend on the status of our courier partners though.
Do I get tracking service?
Yes, as soon as your shipment is picked & booked by our representative you will be given shippers copy which will have tracking number for your shipment. which can be used to track your shipment on our website.
What about custom duty charges?
Custom duty charges are separate from shipping charges and are never included in shipping quote. Custom charges are ascertained by customs officer at destination country and cannot be ascertained at time of shipment. Custom duties are determined by destination country based on type of shipment, value of shipment, content of shipment and more. Please contact our customer support team if you have additional questions on custom duties.
What is actual, dimensional and chargeable weight?
All shipments are charged at chargeable weight (Volumetric Weight), chargeable weight is higher of actual weight and dimensional weight. For example, if actual weight of your package is 5 Kg and dimensional weight is 10 Kg, chargeable weight of shipment will be 10 Kg.
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